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Service downtime notice

Service downtime notice

We are constantly enhancing our system in order to bring you a more pleasant banking experience.

Please be advised that all the affected services as listed below will not be available during the following scheduled maintenance.

Scheduled maintenance:
Affected Services Maintenance Date & Estimated interruption period (Malaysia local time)
Debit Card-i Transaction

06 Jun 2024 (01:30am - 03:30am)

  22 Jun 2024 (12:00am - 06:00am)
ATM/ CRM service not available 6 Jun 2024 (01:30am - 03:30am)   22 Jun 2024 (12:00am - 06:00am)   29 Jun 2024 (12:15am - 03:00am)
Credit Card Block/Unblock   Credit Card Travel Plan 9 Jun 2024 (2:00am - 4:00am)
Local and Foreign Transfer between HSBC Accounts   Telegraphic Transfer 16 Jun 2024 (12:00am - 03:00am)   30 Jun 2024 (12:00am - 03:00am)
JomPAY 18 Jun 2024 (02:00am - 02:15am)
Online Banking   Mobile Banking 23 Jun 2024 (01:00am - 06:00am)
DuitNow Pay-to-Proxy   DuitNow Pay-to-Account   DuitNow QR   DuitNow Online Banking/Wallet 14 Jul 2024 (12:00am - 06:00am)
Digital Account Opening Every Sunday (08:00am - 08:00pm)
Scheduled maintenance:
Affected Services Debit Card-i Transaction
Maintenance Date & Estimated interruption period (Malaysia local time)

06 Jun 2024 (01:30am - 03:30am)

  22 Jun 2024 (12:00am - 06:00am)
Affected Services ATM/ CRM service not available
Maintenance Date & Estimated interruption period (Malaysia local time) 6 Jun 2024 (01:30am - 03:30am)   22 Jun 2024 (12:00am - 06:00am)   29 Jun 2024 (12:15am - 03:00am)
Affected Services Credit Card Block/Unblock   Credit Card Travel Plan
Maintenance Date & Estimated interruption period (Malaysia local time) 9 Jun 2024 (2:00am - 4:00am)
Affected Services Local and Foreign Transfer between HSBC Accounts   Telegraphic Transfer
Maintenance Date & Estimated interruption period (Malaysia local time) 16 Jun 2024 (12:00am - 03:00am)   30 Jun 2024 (12:00am - 03:00am)
Affected Services JomPAY
Maintenance Date & Estimated interruption period (Malaysia local time) 18 Jun 2024 (02:00am - 02:15am)
Affected Services Online Banking   Mobile Banking
Maintenance Date & Estimated interruption period (Malaysia local time) 23 Jun 2024 (01:00am - 06:00am)
Affected Services DuitNow Pay-to-Proxy   DuitNow Pay-to-Account   DuitNow QR   DuitNow Online Banking/Wallet
Maintenance Date & Estimated interruption period (Malaysia local time) 14 Jul 2024 (12:00am - 06:00am)
Affected Services Digital Account Opening
Maintenance Date & Estimated interruption period (Malaysia local time) Every Sunday (08:00am - 08:00pm)
Please be advised that all the affected services as listed above will not be available during the mentioned scheduled maintenance period. All services will be available as normal after the interruption period. We would like to advise you to make prior arrangements in relation to the affected services to avoid any disruption.

Should you have any enquiry in relation to the above, please call our Telebanking Centre at 1-300-88-1388 (within Malaysia) or tcw bet:603-8321 5400 (from overseas) prior to t💯he Interruption Period.

We apologise for any inconvenience caused.
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