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Contact us

Need help? Chat with us now!

For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. AVA, our virtual assistant is available 24/7 to answer your general non-account related queries. If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 9:00 pm, Monday to Friday except Public Holidays.
HSBC Online Banking
  1. Logon to HSBC Online Banking.
  2. Chat with us through the 'CHAT' icon located on the bottom right of the page.

New to Online Banking? Learn how to register.

Mobile Banking app

Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:
  1. Logon to HSBC Mobile Banking App.
  2. Select 'Profile' tab.
  3. Select "Chat with us".

Find out tcw be🧜t:how to download HSBC Malaysiꦏa Mobile Banking App

HSBC MY app icon
QR code for app download

Self Service Kill Switch via Interactive Voice Response System (IVR)

Kill Switch will:
  • block all incoming and outgoing transactions for all of your bank accounts, including sole and joint current or savings account/-i and HSBC/HSBC Amanah HomeSmart/-i 
  • suspend your online banking and mobile banking app access 
You should only activate it if you think you've been scammed.

Activate Kill Switch

Call us now to activate Kill Switch


If you're Personal Banking customer:

Local call number: 1300 88 1388

International call number: +603 8321 5400

 

If you're Amanah customer:

Local call number: tcw bet:1300 80 2626

International call number: +tcw bet:603 8321 5200

  If you're Premier customer:

Local call number: tcw bet:1300 88 9393

International call number: +603 8321 5208

Find out more about

Frequently asked questions

More ways to get in touch

Product enquiries

Local call number: 1300 80 2626

International call number: tcw bet:603 8321 5200

Operation hours: 7:30am - 9:30pm

Hot💎line is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)

HSBC Amanah Premier (Banking & Cards)

Local call number: tcw bet:1300 88 9393

International call number: +603 8321 5208

Operation hours: 24 hours

Hotline is available 24/7 for scam reporting, lost/stolen of card🎶(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)

HSBC Fusion

Local call number: tcw bet:1300 80 1998

International call number: +603 8321 8888

Operation hours: Monday - Friday 09:00-18:00 MYT (GMT +8)
(excluding public holidays)

Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You m🔯ay also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily♕)

HSBC Amanah Banking and MPower Credit Card-i enquiries

Local call number: tcw bet:1300 80 2626

International call number: tcw bet:603 8321 5200

Operation hours: 7:30am - 9:30pm

Got an SMS asking for a callback?

You may receive an SMS from HSBC or HSBC Amanah asking for a callback. You can contact the department you need to speak to through these hotlines.   HSBC online applications:
Products Contact numbers Operating hours
Credit cards +603 2059 2006 / +603 8894 7026 Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Credit cards (Premier) +603 2059 3808 / +603 8894 6008 Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Personal Financing-i +603 2059 9611 / +603 8894 6426 Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Got an SMS asking for a callback?

You may receive an SMS from HSBC or HSBC Amanah asking for a callback. You can contact the department you need to speak to through these hotlines.   HSBC online applications:
Products Credit cards
Contact numbers +603 2059 2006 / +603 8894 7026
Operating hours Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Products Credit cards (Premier)
Contact numbers +603 2059 3808 / +603 8894 6008
Operating hours Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Products Personal Financing-i
Contact numbers +603 2059 9611 / +603 8894 6426
Operating hours Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC collections:
Department Contact numbers Operating hours
HSBC Credit Card Collections 1-300-22-2733 Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Collections 1-300-88-1121 Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC General Restructuring (including AKPK) +603 2690 9099 Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Mortgage Litigation / Restructuring +603 8894 1955 Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Unsecured Litigation (Personal Financing-i and Credit Cards) +603 2075 7523 Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Collections Tele-Calling Support +603 2075 3070 +603 2075 6599 +603 2075 7836 +603 2075 7812 +603 2075 7814 Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Debt Collection Agency Helpline +603 2690 9999 Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC collections:
Department HSBC Credit Card Collections
Contact numbers 1-300-22-2733
Operating hours Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Department HSBC Collections
Contact numbers 1-300-88-1121
Operating hours Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Department HSBC General Restructuring (including AKPK)
Contact numbers +603 2690 9099
Operating hours Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Department HSBC Mortgage Litigation / Restructuring
Contact numbers +603 8894 1955
Operating hours Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Department HSBC Unsecured Litigation (Personal Financing-i and Credit Cards)
Contact numbers +603 2075 7523
Operating hours Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Department HSBC Collections Tele-Calling Support
Contact numbers +603 2075 3070 +603 2075 6599 +603 2075 7836 +603 2075 7812 +603 2075 7814
Operating hours Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Department HSBC Debt Collection Agency Helpline
Contact numbers +603 2690 9999
Operating hours Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Fraud Operations:
Department Contact number Operating hours
HSBC Fraud Operations +603 8800 7420 Mondays to Sundays 24 hours
HSBC Fraud Operations:
Department HSBC Fraud Operations
Contact number +603 8800 7420
Operating hours Mondays to Sundays 24 hours
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